1. Before you book
   1. Make sure you have funding approval before you book. Once your online booking is completed you are committed to the booking and will be liable for event fees.
   2. Check with your finance/accounts/procurement depts. for payment information e.g. does a purchase order need to be raised?
   3. Once you have approval and all the invoicing/payment information go to the online booking system to book your place. The online booking needs to be completed for a place to be secured
2. Payment
   
   1. Payment in full must be received prior to the event.
   2. Payment can be made by BACs and Credit Card (via Stripe)
3. Online Booking System
   
   1. All bookings are done through the Online Booking System
   2. Confirmation of your booking is sent immediately to the email address supplied in your booking details. If you have not received this, please check your spam/junk email folders. If you still have not received the confirmation email please email: admin@acdmglobal.org and we will re-send this to you.
   3. Please check you have received confirmation for the event you wanted to book and that the details of the booking are correct. Please be aware that you may receive more than one confirmation if you have booked components of the event under separate bookings/invoices.
4. Pre-event information & final reminder
   
   1. Your full booking confirmation will be sent to you by email prior to the event.
5. At the event
   
   1. Dress code for in person attendees is smart / casual.
   2. Due to operational factors outside of our control it may be necessary to change the venue and/or hotel accommodation (if booked)
6. Cancellation of Event

1. 1. ACDM will hold ACDM Symposium as a live (in person) event. The ACDM reserves the right at any time to change the format, location and programme of the event. The ACDM will do this without liability for any consequential or indirect loss
   2. Cancellations will be accepted up to 4 weeks prior to the event/course and must be sent by email. An administration fee of £30 will be charged for all cancellations.
   3. No refunds will be given for cancellations within 4 weeks of the event/course date.
   4. Substitute delegates will be accepted at any time. Please email with details of the original booking and details of the new delegate including any dietary needs if necessary.

 7.   Sponsorship Bookings

1. 1. The benefits of sponsorship start from the point of booking the opportunity. This includes but is not limited to visibility on social media, marketing activities and mailings and website branding. As a result of this, it is not possible to cancel sponsorship opportunities.
   2. If the event is cancelled, for any reason, the sponsorship booking will carry forward to either the new date of the event or to the following year’s event. No additional fees will be charged and the specification of the sponsorship opportunity will remain the same. No refunds will be given.
   3. If the company no longer wishes to sponsor the event (e.g. due to acquisition, insolvency) then you must notify ACDM immediately and the sponsorship will be removed.  No refunds will be given.

8.   Demo Sessions

1. 1. Demo Session cancellations will be accepted up to 4 weeks prior to the event. They must be sent by email and an administration fee of £30 +VAT will be charged. 
   2. No refunds will be given for cancellations (or part cancellations of bookings) within 4 weeks of the event.
   3. Substitute presenters for Demo Session will be accepted at any time. Please email with details of the original booking and details of the new delegate including any dietary needs if necessary.
   4. If within 4 weeks of the event you are unable to attend the event due to your company-imposed travel restrictions (including but not limited to pandemic) then this will not entitle you to any refund of your booking and full payment will need to be made if payment has not already been completed.
   5. If within 4 weeks of the event you are unable to attend the event  due to government restrictions preventing your attendance then the ACDM will not refund your booking and your company will need to make full payment and, if required, claim against their own insurance.

9.   Delegate Bookings

1. 1. No refunds will be given for cancellations (or part cancellations of bookings) within 4 weeks of the event.
   2. Substitute delegates will be accepted at any time with no additional charge. Please email with details of the original booking and details of the new delegate including any dietary needs if necessary.
   3. If within 4 weeks of the event you are unable to attend the event due to your company-imposed travel restrictions (including but not limited to pandemic) then this will not entitle you to any refund of your booking and full payment will need to be made if payment has not already been completed.
   4. If within 4 weeks of the event you are unable to attend the event due to government restrictions preventing your attendance then the ACDM will not refund your booking and your company will need to make full payment and, if required, claim against their own insurance.
   5. If you require a visa to attend an ACDM Symposium event, the ACDM will provide you with an invitation letter only after booking and full payment has been made. Visa applications need to be made in good time and if your application for a visa is not successful you will need us to provide us with documented evidence of this. Providing this is submitted to us no later than 14 days prior to the event you will receive a full refund. If you receive a visa rejection within 14 days of the start of the Symposium, it is at the discretion of the Board of the ACDM as to whether a refund will be made.